Terms & Conditions

Services

CoinsToGo / Xchange LLC provides crypto ATM services where customers may buy Bitcoin, Ethereum, or USDT with cash, or sell supported cryptocurrency for cash, depending on machine availability, transaction limits, verification requirements, and local service configuration.

Compliance and Verification

CoinsToGo may require phone verification, identity verification, sanctions screening, transaction review, additional information, or refusal of service when required by law, AML, KYC, OFAC, fraud-prevention rules, risk controls, or service policies.

Customer Responsibilities

• You are responsible for entering and confirming the correct wallet address before completing a transaction.
• You must not use CoinsToGo services for unlawful, fraudulent, prohibited, or suspicious activity.
• You must provide accurate information when verification is required.
• You should keep your receipt and transaction details for support.

Cryptocurrency Risk

Cryptocurrency transactions are usually irreversible. Crypto prices, network fees, and confirmation times may change. CoinsToGo is not responsible for losses caused by incorrect wallet addresses, scams, customer error, market movement, third-party wallet issues, or blockchain network delays.

Fees, Rates, and Limits

Applicable rates, fees, transaction limits, and verification requirements may be shown at the machine before confirmation. By completing a transaction, you accept the displayed terms for that transaction.

Refunds and Support

If you believe a transaction requires support, contact CoinsToGo with your receipt and transaction details. Refund or correction options depend on transaction status, network confirmation, compliance requirements, and machine records. CoinsToGo does not hold customer funds except as needed to complete or review a transaction.

Phone Verification and Messages

CoinsToGo may send one-time verification codes or support messages related to crypto ATM transactions, phone verification, security, customer support, or service communications.

• Message frequency depends on verification, support, and service activity.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Phone verification may be required for a specific transaction, security check, or compliance review.

Privacy

CoinsToGo handles customer information as described in the Privacy Policy. Mobile information is not sold or shared with third parties or affiliates for promotional or marketing purposes.

Contact

Contact CoinsToGo support at (813) 442-0210 or support@coinstogoxchange.com.