Privacy Policy

Overview

CoinsToGo / Xchange LLC respects customer privacy. This policy explains what information may be collected when you use the website, contact support, receive SMS messages, or use a CoinsToGo Bitcoin ATM.

Information We Collect

• Contact information you provide, such as name, phone number, email address, or support messages.
• Identity or compliance information when required by law, transaction limits, fraud prevention, or service rules.
• Transaction support details, including receipt details, machine location, wallet address, amount, time, and transaction reference information.
• Website and security information, such as browser type, device type, pages visited, and security logs.
• SMS interaction information, including opt-in, opt-out, HELP, STOP, and message delivery records.

KYC and Identity Verification

Some ATM transactions may require identity verification based on transaction amount, applicable law, fraud prevention, and operator compliance settings. If verification is required, the machine will guide you step by step before the transaction continues.

1

Phone verification

Enter your mobile number on the ATM keypad to receive a one-time transactional SMS verification code. The screen shows message rates, STOP/HELP instructions, and the mobile-information privacy notice before you submit.

2

ID scan prompt

Hold the front of your government ID against the scan window if the ATM asks for it.

3

SSN verification

If required, enter the requested Social Security number details exactly as shown on screen.

Verification requirements may vary by transaction, applicable law, fraud prevention, and operator compliance settings.

How We Use Information

• To provide Bitcoin ATM services and customer support.
• To process, review, or troubleshoot transactions.
• To send requested transactional, verification, service, or support SMS messages.
• To meet legal, regulatory, AML, KYC, OFAC, fraud-prevention, and security obligations.
• To maintain service reliability and improve the website and ATM experience.

Sharing Information

CoinsToGo may share information with service providers that help operate hosting, communications, compliance, identity verification, security, support, analytics, payment, or transaction infrastructure. CoinsToGo may also share information when required by law, regulation, legal process, or to protect customers, the business, and the service.

SMS Privacy

CoinsToGo does not sell mobile opt-in information. SMS consent data is not shared with third parties or affiliates for marketing or promotional purposes. CoinsToGo does not use rented, sold, or shared opt-in lists.

Cookies and Security

The website may use basic cookies or similar technology for site functionality, security, analytics, or preferences. CoinsToGo uses reasonable safeguards to protect information, but no website, network, or transaction system can be guaranteed to be completely secure.

Retention and Choices

Information is kept as long as needed to provide service, support transactions, prevent fraud, maintain security, resolve disputes, and meet legal or compliance obligations. You may contact CoinsToGo to request access, correction, or deletion where applicable.

Contact

Contact CoinsToGo support at (813) 442-0210 or support@coinstogoxchange.com.